Phone Systems for Small Business Liverpool
With our wealth of experience, we assist our clients in choosing the right business telephone system to suit all their needs. We have provided telecommunication solutions to thousands of UK businesses for over 15 years. And have worked with many Liverpool businesses supporting their need for advanced VOIP telephone systems and solutions.
Solutions for businesses of all sizes
Telephone systems for small business offer the flexibility required today. Flexible and dependable, they can be configured to meet the needs of any organization, from small, one-site Liverpool companies looking to grow and wanting flexible systems to handle increasing demand to large, multi-site companies looking for efficient communication options.
Our phone systems for small Liverpool businesses range includes many office communication products from traditional desk-based handsets to advanced IP-based network communication platforms.
What business phone systems, what handsets, what applications?
You should consider the most important factor, the user, when choosing which telephone system to install.
How can you make their work easier?
What do they do?
Are they using any business applications?
Do they work from the office, outside the office, or both?
See our TOP 5 VOIP Handsets article.
Once you have a user profile, you can quickly identify what applications, phones, and systems will work for your business. Some typical applications in the office phone system for small business are as follows:
Operator or receptionist
Many customers’ first point of contact is the business operator. Our desktop console application handles call transfers, call recording and agent availability. The operator can see the status of all users, allowing operators to serve them quickly and accurately.
Desktop Integrator
Enhances user performance and efficiency by providing an enhanced experience. There’s the possibility of a contact management system with integration of your CRM system, screen popping of caller details, click-to-dial functionality, and easy-to-use directory search.
Auto Attendant and Voice Messaging
Businesses that require self-service capability, after-hours operations, and general messaging may need this service. It helps route calls to the appropriate department without the need for a physical operator freeing up valuable staff time.
Additional user functions using our office phone systems for small business:
Call Reporting
Provides full visibility into call traffic and costs for single or multiple sites. You can allocate resources appropriately by seeing peaks and surges in call activity. It allows you to identify potential fraud and take defensive action quickly.
Voice Recording
MRC telecom a Business phone system provider Liverpool offers recordings that are encrypted and PCI compliant. Records can be searched for and retrieved using many limitations, such as date, caller ID, time, and department. Call Reporting will integrate with Call Recording for easy use.
Softphone Communicator
It provides you with all the features like a BT business phone systems, such as DDI calls, voicemail, and personal directories, on your PC or laptop.
Mobile
No matter wherever you are, your smartphone is part of the system. You can benefit from business calling rates as calls are routed through our VOIP business phone system. The operator can see your location and get access to corporate directories and functions. Calls are intelligently routed to you wherever you are, maximizing resource efficiency.
Converged Mobile VoIP – Fixed
The use of smartphones NOT connected to your business phone system has obvious benefits, but there are some problems.
Sometimes the cost of making a call is significantly higher, the voice quality can be poor at times, and the user cannot utilize many of the features of the telephone systems for small businesses.
Mobile VoIP handles all telecommunication functions with ease through its mobile client as it has clear voice quality and easy-to-use phone features. VoIP is designed with mobile users in mind. However, the user benefits from more functionality and better voice quality.
If your a business in Liverpool and would like more information on how we can improve your business phone system, please get in touch:
Call: 01704 740432
EMail: info@mrctelecom.co.uk