MRCTELECOM

15 years delivering cost efficient business phone solutions and systems across the North West, Southport, Warrington, Liverpool and Merseyside. With our flexible VOIP business phone solutions using our unique cloud based call management portal, we can deliver business telephone system customisation for any business requirements.

North West Business Clients

Some of our North West clients receive and deliver millions of minutes of calls through our online business phone system, with its unique portal, where you can access data and real time stats live, anywhere in the world.

99.99 Reliability

Our UK telecommunications system is 99.99 reliable with disaster recovery features in place for you to make immediate call re-delivery decisions, within minutes in the event of catastrophic failure.  You'll never be without service for more than minutes should the correct procedures and plans be in place.

Business telephone systems for small & large businesses

Not only do we offer business telephone systems for small business in and around Southport and Merseyside, but we have a large client base of multi site enterprises, using our business phone solutions.  We can port and deliver BT business phone numbers as well as issuing our own geographic and non geographic business numbers. 02, 03 and 08 business numbers.

We have many North West businesses successfully using our geographic cloud based numbers, allowing calls to be delivered anywhere in the world.

Cloud-based IP business telephone systems

Cloud-based IP business telephone systems can transform your business. With no setup fees, low-cost calling packages and a huge selection of business-grade features that will improve your businesses efficiency.  This is why so many of our historic clients are upgrading their IP business phone system infrastructure.

Choosing the right office phone system

With endless growth as your business transforms, choosing the right office phone system is critical.  Which is why our award winning VOIP phone system gives you as much flexibility as you need.  With the option to add on features as and when you need them.

Call queuing, call reporting, call recording, time of day routing, agent handling and routing.  The list of features along with benefits with our business phone systems are endless.  Get in touch to book a demonstration.

BOOK A FREE DEMO

Cloud VOIP Management allows for flexible working solutions, in and out of the office, especially at home.  With agent call routing, reporting and management, you can deliver the customer service journey your clients deserve.

It's also the most cost efficient business phone system delivery available.  Improving employee time call handling and a better overall customer experience.  Resulting in long term financial rewards.  Implementing the correct business telephone systems is imperative for efficient business operations.

Having visual phone numbers, geographic or non-geo business phone numbers are the prefect way for your small business to create a national presence.

It also allows multi site workers to have personalised business phone numbers unrelated to their actual location, meaning they can work from anywhere in the UK or world.  But all managed from one central head office.  Our online management system allows your IT department to manage this cloud business phone system centrally.

• Single or multiple destinations
• Alternative destinations on Busy or No Answer
• Simple call delivery
• Queueing
• Call Recording
• Call Conferencing
• Call distribution options

•  date and time based call delivery
•  supplementary options such as missed call alerts and call whisper
•  call delivery based on calling telephone number
•  agent and skillset routing
•  call delivery based onvariable value
• decision based call delivery
• multi-level IVR

Use a business android & iPhone App to make calls

Our VOIP business telephone system use our custom Android and Iphone App to make business phone calls as well as office based business phone system handsets.  You can even have both ring at the same time!

So no matter if you're out and about, or in your office, you can receive calls from the same number anywhere in the world.  Auto syncing your call history as well as adding call recording with just a click of a button.

VOIP business phone systems

MRC Telecom's (Southport based telecommunication provider) VOIP business solution for making business calls, allows your business to create a far more personable touch.  Staff have the opportunity to integrate real-time two-way communication with customers. Calls can be delivered to the appropriate teams or handler so they get straight to the department or person they need.

With full tracking and reporting you can see what your staff or agents are doing at any time.  This is a business changing business phone system for your North West Business.

Business phone systems across the North West

We offer business phone systems across the North West of the UK.  We specialise in small business phone systems for enterprises in Southport and Liverpool.  We can delivery BT phone numbers to business in Southport as well as Liverpool, Merseyside and the North West. We can also deploy complete VOIP & IP Phone systems across businesses in Merseyside.  Along with dedicated business telephone system engineers for on site work.

Contact our offices for a free demonstration.

Call: 01704 740432

EMail: info@mrctelecom.co.uk