Inbound business calls the way it should be done
Customer service is a vital area to get right for a business. If the experience doesn’t deliver on expectations, it can lead to dissatisfaction and lost revenue. Inbound calling is at the heart of many of your current and potential customers’ operations and is a direct link to their customers.
We provide an advanced CLOUD BASED Inbound call management system and allow them to get to the right department or person seamlessly. Our Cloud Based Call Handling System offers NO CAPITAL OUTLAY, simple pay-as-you-user cost structures and competitive call rate packages. Our intuitive portal provides powerful management features that can have a service up and running instantly.
A business phone system accessible from anywhere, any device
Inbound calling solutions have historically been limited to fixed locations by the need for on- premise hardware. This can lead to inflexibility and inefficiencies when dealing with rapid changes in demand and call volumes.
The power of Myriad being a fully hosted service is that you no longer need to be tied by hardware restraints and can access the service anytime, from anywhere, on any device with an internet connection through the online portal.
Up and running in minutes
Traditionally, setting up an inbound call platform was a lengthy and complex process. On-premise hardware installation, sourcing additional feature modules from multiple vendors, costly agent set up and training on unintuitive systems.
Myriad is a fully network-based platform, meaning no on-premise hardware is needed, reducing the time to implement significantly. Our service has been designed and built using industry- leading systems and software.
As a PaaS solution, Myriad is always on so you can manage call plans in real-time through our intuitive on-line portal.
Real Time Call Reporting
Low provisioning and running costs
There are usually a lot of associated costs when setting up and provisioning on-premise inbound call solutions. These complexities can make the proposition unattractive, either from the initial cost of the service, or from the on-going costs you incur.
Myriad eliminates a lot of these unnecessary costs, making the solution much easier to sell in:
- no up-front CAPEX costs
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no annual support or maintenance charges
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our easy-to-use portal reduces training costs
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home-based call agents reduce office costs
We also offer a simple minute- based pricing structure to make inbound calling flexible and easy to budget for. Myriad is an easy sell in to your customers as it effectively removes the barriers to sale, growing your revenue.
Our difference
End-to-end service, from a single provider
When resilience is one of the key benefits of a service, an inbound calling solution involving many different component parts and providers can cause a world of problems if things don’t quite go to plan. If no-one has full end-to-end visibility or responsibility, each provider involved can shift blame to the next. This can be a very frustrating experience for you and could also damage your relationship with your customers as they see you as having ultimate responsibility for their service delivery.
We proactively monitor our service to ensure it’s fully operational. Should you need to raise a service issue, all it takes is a single phone call and we’ll take care of it as quickly and effectively as possible, meaning less impact to your customers. We know that happier customers are loyal customers, spending more with you and much less likely to churn.
Contact our offices for a free demonstration.
Call: 01704 740432
EMail: info@mrctelecom.co.uk