Real Time Business Phone System Dashboard
Myriad offers reporting flexibility, with real-time statistics available through its dashboards, or access to historical statistics (either ad-hoc or scheduled reports) via the Pulse reporting engine.
Create multiple dashboards of any size to display as much or as little data as required. Dashboards can be scaled to view on a large wallboard right down to a small mobile device.
You can create and share dashboards with other users on your account and even let them edit the shared dashboard.
The clone option allows you to create different flavours of the same dashboard without having to start from scratch each time.
Live Total
> A tile for displaying the total for a real-time call metric
Live Call Outcome
> Display today’s totals for Answered, Unanswered and Engaged Calls
Live DCA Agent Status
> A tile for monitoring the status of agents within a DCA Skillset
Live Queue
> A tile for monitoring the call activity and key performance indicators of a queue
Message Board
> Enables custom text, links, images and more, using Markdown syntax
Live Chart
> A tile for displaying a chart for real-time call metrics
Live DCA Call Status
> A tile for monitoring the call activity and key performance indicators of a DCA service
Favourite Numbers
> Displays a list of your frequently used numbers for quick
access to service manager
Live Active Call Status
> A tile for monitoring the status of active calls
For more comprehensive and detailed call requirements, Myriad has a built-in reporting engine Pulse. This powerful tool lets you and your customers analyse call data more efficiently, with over 20 different report options, on an ad-hoc, daily, weekly, monthly or quarterly basis.