Business Call Recording
Available on most of our business phone system solutions, call routing options (including Conference and Queue), call recordings are delivered via email in MP3, WMA or WAV format, mute or record the call On Demand to ensure that sensitive information isn’t stored on the call recording (not available on conference call recording).
It is also possible to record each call leg (i.e. A and B) into their own separate files. This option is not available for the C-party.
Your options are:
- Record All Parties (default)
- Record A-party Only
- Record B-party Only
- Record A and B-parties into separate files
- Record A and B-parties into separate files, and also into a Combined File.
- Stop On C-party Answer
When using a mode other than “Record All Parties” or “Stop on C Party Answer” it is not possible to configure Mid Call Divert, Mid Call Conference or Start/Stop Call Recording.
“Stop on C Party Answer” terminates the call recording between the A and B-parties as soon as the C Party answers the phone. The call recording will be processed at that point – i.e. it doesn’t wait for the end of the call between the A and B-parties before the call recording is processed. If a Mid Call Divert (or Mid Call Conference) to the C-party goes unanswered (i.e. it’s not answered, busy, NU, etc.), then A and B recording will continue and not be terminated.
Call recordings are emailed from the platform as soon as the call recording is complete – however, delays are possible due to slow internet connections or other factors outside the platform’s control.
Call Whisper
The receiving party is presented with custom audio when they answer the phone, they can then answer the call appropriately based on what they hear (e.g. for agents answering multiple calls for different organisations).