Implement intelligent Agent Call Routing for your business.
Agent Skill Sets
Create unlimited skill sets for skill-based routing and assign agents and priorities through a secure, responsive online portal (through mobile, tablet or PC). Register downtime (report writing, comfort breaks etc.) and add notes for comprehensive reporting.
Call cascading
Automatically direct calls to agents in a pre-set order. Set your preferred call routing sequence and forget it.
Skills-based routing
Reach the best agent for every call with skills-based routing, helping you better serve callers by connecting them with the most relevant team member.
Live Dashboard
The service plan designer on the Myriad platform. Makes it quick and easy it is to plan out a call flow using the drag and drop function.
Time-based routing
Make sure no calls go unanswered by allowing each agent to define when they’re available to take calls, or manually toggle their presence on/off.
Contact our offices for a free demonstration.
Call: 01704 740432
EMail: info@mrctelecom.co.uk
Live Reporting
For more comprehensive and detailed call requirements, Myriad has a built-in reporting engine – Pulse. This powerful tool lets you analyse call agent data more efficiently.
Up and running in minutes
Traditionally, setting up an inbound call platform was a lengthy and complex process. On-premise hardware installation, sourcing additional feature modules from multiple vendors, costly agent set up and training on unintuitive systems .
Myriad is a fully network-based platform, meaning no on-premise hardware is needed, reducing the time to implement significantly. Our service has been designed and built using industry- leading systems and software.
As a PaaS solution, Myriad is always on so you can manage call plans in real-time through our intuitive on-line portal.