In the never ending 21st century demand for new business phone system technology and finding better ways of taking or making business calls, one thing remains a firm constant.
The need for personalised and dedicated good customer service.
Leader in the latest business phones
MRC Telecom is an industry leading Merseyside business telecommunications firm specialising in cloud based business telephone and VOIP (Voice Over Internet Protocol) systems in the North West and beyond.
Good customer service with new technology
And at the heart of good customer service is a fool proof and advanced telephone system that seamlessly links a business with their customers.
Regardless of if you’ve always had a strong approach to phone customer service or you need to bolster your efforts, MRC Telecom is here to make sure you’re dialled in to the best service to your customers across the North West, Merseyside, Southport and Liverpool.
Great customer service relies wholly on how quick and easily you can process a customer journey from query and complaint to resolution and sale.
No faults, no unintelligible numbers, no endless holding. Simply a good and effective 21st century business telephone system. How hard can that be?
Not only is it a better customer service experience, but it’s far more productive for your business if a call doesn’t get bounced around – ultimately avoiding the issue of both wasting your employees’ time and that of the customer.
By offering your customers a direct way to reach you by telephone, you’ll massively improve your brand or organisation’s reputation.
Want to know more? Let us show you the future. Contact our Southport offices for a free demonstration. Call: 01704 740432 or email info@mrctelecom.co.uk
Research into poor and impersonal phone service
Research conducted by MRC Telecom shows that more than 86% of complaints levied by customers revolve around either a lack of telecom provision or, more resoundingly, a poor and impersonal phone service
You’ll have a great platform to communicate your company’s values, your mission, and your image. When customers are able to quickly speak with a friendly agent after calling a local number, they’ll think more positively of your brand.
Edge against your competition
This will give you an edge against the competition and help grow your brand through key word-of-mouth marketing and digital reviews. See our business phone system feature list to understand how we can help you complete against your competition.
MRC Telecom looks at a number of factors for your business telecommunications and we consider all the finer details to make your business boom.
Our professional and industry leadings experts know that nearly 70% of customers confirm that they willing to pay more for your products because of a great customer service experience, proving that giving yourself the best telephone service gives you that all important gain against the competition.
Cloud based telephone
MRC Telecom is fast, easy and, thanks to its high tech cloud based servers for their cloud based telephone systems, allows you to get installed and working with the best telecom system within a matter of hours.
With MRC Telecom you can route and action inbound calls with ease. And it starts with your customer calling a local number.
Want to know more? Let us show you the future. Contact our North West offices for a free demonstration. Call: 01704 740432 or email info@mrctelecom.co.uk
Geogrpahic Business Phone Numbers
We do away with cold and impersonable 08 and 03 numbers in favour of local and geotargeted business numbers which gives your business a warm and personalised impression to the customer.
MRC Telecom also looks at those system calming measures that help alleviate demand, such as auto attendant AI, helping customers access the department they need quickly. This is in addition to extra tech like transcription voicemail to email facilities ensuring out of hours communication isn’t lost and can be actioned as soon as possible.
But is all of this expensive? In short, no.
At MRC Telecom we know that no Liverpool business can survive without a resolute cash flow, which is why the importance of quality customer service ultimately comes down to the ability to invest to save.
The high quality cloud based telephone from MRC Telecom is your saviour. Covering businesses across the North West, Southport, Liverpool, Merseyside and even the UK.
We restructure and reduce complicated customer churn which ultimately increases customer loyalty, minimises stress and unwanted pressure on employees and, most importantly, helps you reduce costs and allows you to focus on your day to day business needs, with your telecoms safely in the very best hands. See the Why US page.
Want to know more? Let us show you the future. Contact our Merseyside offices for a free demonstration. Call: 01704 740432 or email info@mrctelecom.co.uk