CLOUD BASED Inbound call management system
We provide an advanced Inbound Call CLOUD BASED management system and allow businesses to get to the right department or person seamlessly. Our business Cloud Based Call Handling System offers NO CAPITAL OUTLAY, simple pay-as-you-user cost structures and competitive call rate packages. Our intuitive portal provides powerful management features that can have a service up and running instantly.
Cloud Call Management
Have complete control of your business phone system inbound services. Simple local and non- geographic number routing is nothing new; it’s the advanced features OUR SYSTEM offers that separates us from the competition.
Usually only found in high end on-premise solutions, the CLOUD BASED Myriad inbound platform offers a wealth of call features.
NO CAPITAL OUTLAY
VERY LOW PER USER COSTS
99.99% RESILIANT
DISASTER CALL RE-ROUTING IN SECONDS
Delivery of Calls to
- Single or multiple destinations
- Alternative destinations on Busy or No Answer
Routing based on:
- Time of day
- Day of week
- Date range
- Special Day routing (such as Public Holidays for England, Scotland, Wales and Northern Ireland)
- Deliver calls to Voicemail
- Set up Missed Call Alerts
Additional Services Include
- Single or multiple destinations
- Alternative destinations on Busy or No Answer
- Simple call delivery
- Queueing
- Call Recording
- Call Conferencing
- Call distribution options
- date and time based call delivery
- supplementary options such as missed call alerts and call whisper
- call delivery based on calling telephone number
- agent and skillset routing
- call delivery based onvariable value
- decision based call delivery
- multi-level IVR
FREE DEMO
Contact our offices for a free business phone system demonstration.
Call: 01704 740432
EMail: info@mrctelecom.co.uk
Accessible from anywhere, any device
Inbound calling solutions have historically been limited to fixed locations by the need for on- premise hardware. This can lead to inflexibility and inefficiencies when dealing with rapid changes in demand and call volumes.
The power of Myriad being a fully hosted service is that you no longer need to be tied by hardware restraints and can access the service anytime, from anywhere, on any device with an internet connection through the online portal.
Live call view & Management
Real-time view and management features are available to businesses of any size and budget. Add a market-leading, feature-rich inbound solution to your portfolio and deliver on your customers’ contact needs.
An Application Programming Interface (API) for you to build your own front end, our system provides you with all the features and functionality you would expect as standard with an inbound telephony solution along with more advanced options to allow you to maximise the possibilities.